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FAQS

FaQs. General Information

When is my order going to ship?

Our goal is to process and ship all orders within 48 hrs. Please note that for orders placed after 2pm on Friday will begin their processing the following Monday morning.

Can I get a replacement lid for my X Pot?

North American end users who have experienced an issue with an X-Pot lid should head over to the warranty form and attach an image of the lid and pot. Let us know where and when the pot was purchased – in most cases, we’ll get a replacement lid on its way to you within two days.

What's your return policy?

It's great! You have 60 days to return your item if it is in the original, unused condition. For all the details and initiating a return, head to our Returns Page.

My Aeros pillow is deflating, what do I do?

If the air loss is very slow, the issue may be with the valve – this can often be resolved by replacing the silicone valve insert. Faster air loss may be a puncture or a laminate/weld issue. The first step is to do a submersion test to determine the cause of the air loss. Fill up a sink, inflate the pillow, submerge it and take photos of any bubbling. Then go to our warranty page and fill out the form (including where and when the pillow was purchased) and attach the photo. We’ll evaluate the image(s) and let you know the best way to resolve the issue.

I haven't received my item. What can I do?

First step will be to check your tracking information. You should have gotten an email from us as soon as your order shipped, and that email will contain relevant tracking information. If you never received that email, reach out to us with your order information and we can track it down for you. If the tracking shows as delivered, but you never got the package, you will have to pursue the claim with USPS or FedEx.

I received the wrong item, what do I do?

Head over to our returns page, and follow the steps. You will get a free shipping label emailed to you to return the item to have the correct one shipped.

Why can't I order to Canada?

We are planning on having a Canadian sales site eventually, but there's a lot of intricacies of international business. In the meantime, head over to our dealer locator to find a retailer near you.

I want to return one or all of the items I ordered, what do I do?

Head over to the returns page and initiate a return, we've made the process very straightforward.

I need a spare part for my item, where can I get one?

We have spare pieces for most of our products to help them stay in service for as long as possible. North American end users should head over to the contact us form and let us know the exact product you have, where and when the product was purchased and what part you need. Add a photo to give a little more context, and we should be able to get a part on its way to you within two days.

I love my products! Can I leave a review?

If you purchased directly from us, you will be able to leave a review on our site. If you purchased from another retailer, you will have to leave a review on their site, but every review counts! We appreciate it.

I live in the Front Range of Colorado, can I pick up my order to save on shipping?

No, we are shipping everything to avoid disruptions in our office and warehouse on a daily basis, thank you for understanding.

Pillows & Liners

My pillow is deflating, what should I do?

If the air loss is very slow, the issue may be with the valve – this can often be resolved by replacing the silicone valve insert. Faster air loss may be a puncture or a laminate/weld issue. The first step is to do a submersion test to determine the cause of the air loss. Fill up a sink, inflate the pillow, submerge it and take photos of any bubbling. Then go to our warranty page and fill out the form (including where and when the pillow was purchased) and attach the photo. We’ll evaluate the image(s) and let you know the best way to resolve the issue.

How should I store my pillow between trips?

We recommend storing the pillow outside the stuff sack, laid flat, with the valves open whenever possible. This helps to prevent any moisture build-up inside the bladder, which can compromise the longevity of the TPU lining.

THE STUFF SACK OR CASE TO MY PILLOW HAS GONE MISSING. CAN I GET ANOTHER?

If you’re located in North America, and you purchased the pillow from an authorized reseller, we’d be happy to provide you with a stuff sack/case. Head over to our contact us page, let us know the name and location of the retailer where the pillow was purchased and the date of purchase and tell us the exact model (Ultralight or Premium) and size (Regular, Large, Deluxe, or Traveller) of the pillow. We will get a replacement on its way to you within 48 hours.

What's the warmest sleeping bag liner that you make?

The Thermolite Reactor Fleece will be the warmest of the technical and travel liners that we make. Since 2018 we have included an add-on temperature estimate for this liner of up to 32°F / 18°C. However, this estimate has to be put into context – there are a lot of factors which affect how much warmth a liner will add as this blog post demonstrates. A Reactor Fleece Liner will be noticeably warmer than the Thermolite Reactor Extreme liner.

How do I wash my Aeros pillow?

Do not put your pillow in the washing machine – the wash and spin cycle may well cause the bladder to become twisted inside the ‘pillowcase’ (if you have a Premium Pillow), or cause the TPU lining to separate from the outer fabric (if you have an Ultralight Pillow). We recommend hand washing with a gentle soap and water mixture (Wilderness Wash or Dr. Bronner’s soaps work really well), and if necessary, you can use a non-abrasive sponge. Let the pillow completely air dry with the valves open before storing the pillow flat with the valves still open.

How do I wash my sleeping bag liner?

The simple care instructions are as follows for all of our liners: machine wash in cold water and hang to dry. No special soaps are necessary. Be sure to avoid fabric softeners, as these will compromise the wicking ability of the liner.

Which liner should I choose?

This is a hugely personal choice, and can't be answered in a single quick FAQ answer. A really basic primer looks like this: the Silk, Silk/Cotton, and Expander liners are aimed primarily at travelers. They can be used for backpacking and will add some warmth, but not tons. The Coolmax liners are designed for sleeping bags in warm and humid weather but are also great for travelers who like a more t-shirt like feel for their liner. Consumers based in the USA can also purchase Insect shield-treated versions of the Adaptors which offer great protection against certain insects. The Thermolite liners are made for increasing the warmth of your sleeping bag in colder temperatures. The warmer ones can be used as standalone sleeping bag substitutes in warm weather. If you have ever tried a liner and found it to be constrictive, we would direct you to the Adaptor, Reactor or Expander series – all three are made of really stretchy fabric.

Why do the liner temperature ratings say "up to _oF?" Why don't all the liners have temperature ratings?

There are a huge number of variables that impact how effective a liner can be – the most significant of these is the insulation value of your sleeping pad. We don't want to set the expectation that a liner will absolutely add a certain amount of warmth, hence the ‘up to’ designation applied to the Reactor series. Adaptors, Silk and Silk Cotton, and Expander Liners are not specifically designed to add warmth, so we don’t include a temperature designation.

X Pots, Kettles, and X-series Dinnerware

Is it possible to get a replacement lid for my X-Pot or K-Kettle?

Absolutely! Just head on over to our warranty page and fill out the form and include a photo of the damaged lid and pot, and we can get a new lid along to you as soon as possible.

The silicone has cracked on my X product, what do I do?

Cracks in the folds of an X-Product are rare, but they can happen. North American end-users should go to our warranty page – let us know where and when the product was purchased, and include detailed images of the affected area of the silicone rubber. We’ll contact you with details of a resolution.

I USED AN X-PRODUCT IN THE MICROWAVE AND THE BASE SEEMS TO HAVE DAMAGE IN PLACES. WHAT HAPPENED?

Damage like this is usually due to microwaving some solid food like a burrito or sweet potato. As the food item heated up, its water vapor became trapped underneath the food and super-heated. This would have exceeded the melting point of the nylon 66 base, and created the damage you are seeing now. North American end users - take a few photos and fill out the form on our warranty page, letting us know where and when you purchased the item. We’ll be happy to help resolve the issue.

CAN I USE MY X-POT ON MY DOMESTIC STOVE?

An X-Pot can be used on a domestic gas or electric stove. However – the very thin gauge base of an X-Pot will conduct heat far more readily than normal kitchen pots and pans. For this reason, if you use an X-Pot at home, keep the heat setting lower than normal and watch carefully to ensure that the pot does not boil dry. If a pot does boil dry, the base will become warped and may separate from the silicone rubber.

CAN I USE MY ALPHA POT OR SIGMA POT ON MY DOMESTIC STOVE?

An Alpha or Sigma Pot can be used on a domestic gas or electric stove. However – the very thin gauge base of an Alpha or Sigma Pot will conduct heat far more readily than normal kitchen pots and pans. For this reason, if you use them at home, keep the heat setting lower than normal and watch carefully to ensure that the pot does not boil dry. If a pot does boil dry, the base may become warped.

CAN I USE MY X-POT, ALPHA POT OR SIGMA POT WITH AN INDUCTION STOVETOP?

A pot needs to be magnetic to work with an induction stove top. The aluminum base of an X-Pot or Alpha Pot, and the non-magnetic stainless steel of a Sigma Pot will not work with this kind of stove.

THE BASE OF MY X-POT IS SEPARATING FROM THE SILICONE SIDES. IS THIS COVERED UNDER THE WARRANTY?

Separation of the silicone rubber from the aluminum base of an X-pot is almost invariably caused by either 1. The pot having been boiled dry. 2. The pot being used for frying or sautéing (the oil will reach temperatures high enough to break the bond between the two materials). Neither of the above is covered by our materials and manufacturing defects warranty. If you believe separation has occurred for a reason other than the above, and you are located in North America, take detailed images of the inside and outside of the pot around the separation, and fill out our warranty page, letting us know where and when the pot was purchased. We’ll evaluate the images and let you know how we might resolve the issue.

CAN I USE MY X-POT OR KETTLE OVER AN OPEN FIRE?

X-Pots and Kettles are not designed for use over camp fires. If flames come up the side of an X-Pot they can damage the silicone rubber. In addition, the lid of an X-Pot or Kettle, and the nylon handles of a Kettle may melt in these conditions.

Sleeping Mats

My sleeping mat seems to be losing air overnight, what's happening, and what can be done?

The first step is to determine the source of the air loss. With an Air Sprung Cell mat or a lighter-weight Self Inflating mat, it is relatively easy to submerge the mat to check for bubbles. With a Comfort Plus Double SI or a Comfort Deluxe SI Mat, this is impractical, and wiping the inflated mat with soapy water is the best option.

Start by checking the valve – submerge just the part of the mat where the valve(s) are located. If bubbles come from the valve, replacing the valve insert may resolve the issue (contact us at warranty@seatosummit.com if you would like more details).

If the air loss comes from the body of the mat: Mark the point where the air is exiting with a ball-point pen, dry the mat, and clean the area to be repaired using isopropyl alcohol. Then use the repair kit supplied.

If you are unable to find the source of the air loss, or the air appears to exit through a number of separate points, contact us via the warranty page – let us know where and when the mat was purchased and the date of purchase, and include detailed images from the submersion test.

How should I store my sleeping mat?

We recommend storing all sleeping mats (Air Sprung Cell mats or Self Inflating mats) with the valves open, laid out as flat as practicable or hung from the rail of a closet. If you have to reduce the size of the mat to store it, rolling it loosely or folding it is better for the insulation (Air Sprung Cell mats) or foam (Self Inflating mats) than rolling it tightly.

Will mouth inflating my mat damage it?

Sea to Summit air mats use an advanced manufacturing technology which is extremely resilient to moisture. In the very long term (many years of normal use) moisture from condensed breath could eventually weaken the air-proof barrier inside the mat. Since Spring 2018, our Air Sprung Cell mats are supplied with a pump/stuff sack which significantly reduces the amount of condensed breath in the mat. We also recommend using an Air Stream pump for ‘topping off’ SI mats.

MY AIR SPRUNG CELL MAT IS A LITTLE NOISY – WHY DON’T YOU MAKE A QUIETER MAT?

The external fabric of the Air Sprung Cell mats is a high tensile, high thread-count nylon, which makes it extremely strong. It is also coated to aid repair and reduce slipperiness). In some cases, this coating and the fabric of your sleeping bag or the floor of your tent may interact to create some noise. We could use a softer or a textured fabric, which would reduce the noise issue – but it would not be as strong, and this would lead to more laminate failures.

Will the Airstream Pump Sack work with any other brand mats?

Yes, they will work with some REI air mats, along with almost all Exped mats with the dual valve system.

THERE SEEMS TO BE MOLD GROWING ON MY AIR SPRUNG CELL MAT, WHAT CAN I DO ABOUT IT?

Please know that the mold is not growing inside your mat. The antimicrobial treatment on the interior TPU of the mat is permanent, and incredibly effective at preventing any growth inside the mat. It is likely that the mat has been put away damp (condensation can occur between the relatively warm mat and the cold tent) and a rolled-up mat is the perfect environment for mold to develop on the exterior of the mat. Treat the mold with MiraZyme (an enzyme cleanser) and a non-abrasive sponge. It will not eliminate the black spots, but it will kill the mold that causes them. Allow the mat to completely air dry before packing it again.

Sleeping Bags

THE ZIPPER ON MY SLEEPING BAG DOESN'T SEEM TO CLOSE PROPERLY ANY MORE. WHAT SHOULD I DO?

If the teeth of the zipper are not closing as the zipper slider passes across them, it may be necessary to replace the zipper slider. If you feel confident that you could replace a slider yourself, and you live in North America, we would be happy to send along a replacement zipper slider to you through the warranty page. Patagonia has an excellent set of instructions on how to replace a slider on their Worn Wear website. If you don't feel comfortable doing that yourself, or if the zipper issue involves the teeth of the zipper track or a detached slider, contact us via the warranty page. Let us know the name and location of the retailer where the bag was purchased and the date of purchase, and provide us with your full shipping address and a daytime phone number. We will contact you about returning the bag to us, and will let you know in advance if any repairs will need to be paid for.

CAN I ZIP TWO SEA TO SUMMIT SLEEPING BAGS TOGETHER? WHAT ZIPPING A SEA TO SUMMIT BAG TO BAGS FROM OTHER BRANDS?

Most Sea to Summit sleeping bags use a #5 YKK zipper – the exceptions are the Traveller and earlier versions of the Micro. You can zip any Sea to Summit unisex and women's sleeping bags with #5 zippers together, regardless of respective lengths of the bags. Our sleeping bags may zip together with other brands using a YKK #5 coil zipper, providing that zipper has the coils oriented in the same direction as the Sea to Summit bag. If in doubt, don’t force a zipper.

How do I wash my sleeping bag?

We have a whole blog post about sleeping bag care contact form.

Do you offer a service to add more down to a bag?

We don’t refill sleeping bags at our North American headquarters, but we work with contract repair shops who can. Please get in touch with us using our contact form if this is something you would like to learn more about.

Alpha Pots and Pans, Delta & Delta Lite Dinnerware

THE LID/SLEEVE TO MY DELTA / DELTA LIGHT MUG HAS BECOME DAMAGED OR LOST. CAN I GET A REPLACEMENT?

If you are located in North America and you purchased the Insulated Delta Mug or Delta Light Mug new from one of our authorized resellers, yes. Please go to our contact form and let us know what's happened and provide proof of purchase. We don’t offer the insulating sleeve/lid as a ‘free upgrade’ to the standard Delta Mug.

Can I get a lid to my Delta Bowl? I purchased one without a lid and would like one.

If you are located in North America and you purchased the Delta Bowl with Lid new from one of our authorized resellers, and something has happened to that lid, we have replacements available. Please go to our contact form and let us know what's happened and provide proof of purchase. We don’t offer the lid as a ‘free upgrade’ to the standard Delta Bowl.

IS IT SAFE TO PUT DELTA / DELTA LIGHT IN THE DISHWASHER? WHAT ABOUT THE MICROWAVE?

It is completely safe to put the Delta series in the dishwasher (if you have the mugs, take the sleeve off first). All Delta Tableware produced since mid-2017 is also microwave compatible. Earlier versions were made of a different material which was not designed for use in a microwave. If you have questions on which version you have, please contact us.

I really burned something in my Alpha pot, how can I get it clean?

The best course of action is to soak the Alpha Pot for 24 – 48 hours, using a strong solution of dish soap in water. At the end of the soaking process, try using undiluted dish soap directly on the food residue using a dishwashing sponge – this may remove the remainder of the burned material. If food residue remains after this, make a paste using baking soda and water (do not use vinegar, as the acidity may damage the surface of the aluminum), and apply this using the dishwashing sponge.

Do not put Alpha cookware in a dishwasher, and do not use wire scouring pads or abrasive cleansers.

CAN I WASH MY X-COOKWARE, ALPHA COOKWARE OR SIGMA COOKWARE IN A DISHWASHER?

None of these three cookware ranges is dishwasher safe. The alloy base of the X—Pots, the surface of the Alpha Pots and the handle mount of the Sigma Pots are all hard anodized, and this finish would be damaged by the caustic cleanser used in dishwashers.

CAN I USE MY ALPHA OR SIGMA COOKWARE OVER AN OPEN FIRE?

Unfortunately you cannot. Excessive heat may damage the anodization, it might affect the silicone rubber of the handles and it could well melt the nylon thumb lock of the handle mechanism.

Dry Bags, Sacks, and Packs

Can I submerge my dry bag/sack/pack under water?

Only briefly. Any dry bag with a roll top closure (including other brands) is not designed for long term submersion in water. The pressure will reach a point at which it will begin to seep through the roll top and the contents will get wet. If the bag has to go in the water, ensure the roll top stays above/near the surface as much as possible. Any electronic items should be ‘double bagged’ – placed in one sealed dry bag, then packed into a second sealed dry bag.

I want to put my phone/camera/laptop in a dry bag, what's the best one for keeping it safe?

We always recommend "double bagging" any electronics that are to go in a dry bag. For seriously wet conditions, or for storage of very expensive camera gear, a Pelican case, or other hard case with an ‘O’-Ring seal are the safest bet. If you choose to use dry bags, we would recommend using one of our IPX8 rated cases inside a Lightweight or heavier dry bag.

What dry bags/sacks are appropriate for external use? i.e. not inside another bag or pack.

Any of the dry bags that use abrasion-resistant fabrics of 70 Denier or heavier are suitable for true external use. The Lightweight Dry Sack, Stopper, Big River, and Hydraulic dry bags are intended to be used directly outside a backpack. Any of the lighter dry sacks (Ultra-Sil, Ultra-Sil Nano) are only designed for internal use inside another bag.

The seam tape is coming off of my dry sack, what can be done?

This is a very rare occurrence with a Sea to Summit dry bag, and often indicates that the dry bag has come into contact with a solvent (such as alcohol or DEET). If this is the case, we always recommend repairing a bag – you will find instructions on our blog. If the bag has not been damaged by solvents, and you are located in North America, reach out using the warranty page – include detailed images showing the seam tape issue, and let us know the name and location of the retailer where the dry sack was purchased, and the date of purchase. Once we have had a chance to evaluate the images, we will let you know what resolution might be possible.

There's a hole in the body of my dry sack, is this covered under warranty?

Short answer: no. Holes in the body of fabric don't "just happen." They almost assuredly develop from the puncture of the fabric, or repeated abrasion to the fabric, and then propagate outward from there. Most holes under 1 inch (2.5cm) is easily repairable by following the instruction on our blog, or with some Tenacious Tape inside and out along the damage.

WHAT IS A HYDROSTATIC HEAD AND WHAT DOES IT MEAN IN RELATION TO DRY SACKS AND OTHER OUTDOOR GEAR?

Imagine a vertical tube with a fabric sample clamped at the base so that no water can escape – now add water. The height of the column of water in millimeters at the point where the water forces its way through the fabric/coating is called the hydrostatic head. There is no internationally accepted standard for how high this should be for a ‘waterproof’ fabric. In real-world terms, a dry bag intended for use inside a backpack will only require a modest hydrostatic head (Ultra-Sil tests at over 2000mm – more waterproof than some tent floors), whereas a dry sack intended for paddling will need a hydrostatic head of 10,000mm. Read more here

THE SCREW CAME LOOSE FROM THE BUCKLE OF MY DRY BAG. IS IT POSSIBLE TO GET A REPLACEMENT?

Sure. If you’re located in North America, and you purchased the dry bag new from an authorized Sea to Summit reseller, go to our warranty page and fill it out with an image showing the size / model of the dry bag. Let us know the name and location of the retailer where the dry bag was purchased and the date of purchase; and your shipping/contact information.

Are the measurements for dry bags with the tops rolled or open? What about the volume measurement?

The linear measurements of the dry bag are calculated with the top open. The volume in liters is calculated with the roll-top rolled over three times.

Do I really need to double bag my phone when it's inside a dry bag?

Yes, you really do. Water can seep through the roll-top closure of a dry bag (regardless of brand), so double-bagging is a common-sense measure to prevent your phone getting wet or damaged. Relying on a single dry bag, no matter how new it is, or how well you have taken care of it, is not something we would recommend.

Hammocks

Are Sea to Summit hammocks compatible with other suspension systems?

Sea to Summit’s Hammock Suspension System is not compatible with other hammock suspension straps. As any modification to either the straps or the hammock, or use of either a hammock or straps with products from another brand could involve injury, we would strongly discourage it.

Should I be using tree protectors with my hammock?

Yes, there's no excuse not to. Slowly killing trees is not a good practice for the environment.

Are the Bug Net, Gear Sling, and Tarp compatible with other hammock systems?

Good news everyone! Yes! They are! Our hammock accessories will work with almost any hammock on the market (Tentsile being the notable exception).

Travelling Light Gear

THE ZIPPER PULLS CAME OFF MY DUFFLE OR TRAVELLING LIGHT PRODUCT, CAN I GET REPLACEMENTS?

Absolutely. If you’re located in North America, and you purchased the product new from an authorized Sea to Summit reseller, go to our contact form and fill it out with an image showing the size / model of the product. Let us know the name and location of the retailer where the product was purchased and the date of purchase; and your shipping/contact information.

The Travelling Light products are often made with Ultra-Sil, does that mean they're waterproof?

The Ultra-Sil fabric is fairly waterproof, but the rest of the product is not seam sealed, and the zippers are not water resistant. In the case of toiletry products, the fabric will contain minor care-product spills for a while, but liquids may eventually leak out. In the case of the Daypacks/Duffles you can expect protection against a light rain, but a downpour will soak through the seams/zippers.

I broke the mirror in my Hanging Toiletry Bag, can I get a replacement?

It sounds like you're having bad enough luck already. If you’re located in North America, and you purchased the product new from an authorized Sea to Summit reseller, go to our contact form and fill it out with an image showing the size / model of the product. Let us know the name and location of the retailer where the item was purchased and the date of purchase; and your shipping/contact information. Try not to walk under any ladders while you're at it.

A seam is coming undone, what should I do about it?

A seam opening up is a very rare occurrence with a Sea to Summit product, and in many cases would be covered by our lifetime manufacturing and materials warranty. If you feel that your item has led a long and useful life (or if you purchased it second hand) and want to repair it, we have a good set of instructions available in our blog. Patagonia also has an incredible set of tutorials on repair available on their website. If the product is relatively new, you are located in North American and you purchased the item new from an authorized Sea to Summit reseller, please complete our warranty form. Attach some images showing the open seam, and let us know the name and location of the retailer where the product was purchased and the date of purchase. Leave your contact information, and once we have evaluated the images, we will get in touch to let you know possible resolutions.

What does RFID mean, and what all does it do/protect against?

RFID stands for Radio Frequency Identification, and is a relatively common technology in passports, credit cards, and other forms of identification. What RFID Protection helps to prevent is bad actors using scanners from a distance to swipe your personal information from these IDs and cards. What RFID protection cannot do is stop all radio wave communication in an out of the product. If your cell phone is in an RFID wallet, you will still get calls and texts. If your passport is in there, a scanner will not be able to access the sensitive information available in the chips inside your passport.

Soaps and Towels

WHAT DOES BIODEGRADABLE ACTUALLY MEAN WITH THE SOAP PRODUCTS? CAN I WASH IN A STREAM USING THEM?

Biodegradable just means that a product will break down harmlessly in the soil over time due to natural environmental action and will not damage the area around it. However, it would still be harmful to aquatic life if you were to use the soap in a stream or lake. You still have to observe Leave No Trace principles and use the soap 300ft away from any water source. If you have more questions, definitely let us know and we're happy to guide you on washing with a clean conscience.

I LOST THE CASE TO MY TOWEL / STUFFSACK TO MY LINER / POUCH TO MY POCKET SHOWER ETC. ARE THERE REPLACEMENTS AVAILABLE?

Most likely! If you’re located in North America, and you purchased the product new from an authorized Sea to Summit reseller, go to our contact us form and fill it out with an image showing the size / model of the product. Let us know the name and location of the retailer where the product was purchased and the date of purchase; and your shipping/contact information.

The lid to my soap bottle cracked, what do I need to do for a replacement?

If you’re in North America, it's pretty easy: Take a photo, fill out our warranty page, and attach the photo. We'll get a new cap out to you ASAP!

My towel has developed an odor, what's the easiest course of action to fix it?

The towels are made of a microfiber, either 100% polyester or 30% nylon, 70% polyester. If the odor is the result of the towel having been packed away damp, a day of hanging in the sunshine should help eliminate the odor. If this does not work, washing the towel (no special soap is necessary, but do not use fabric softeners), then air drying it should resolve things. If the odor persists after washing, please contact us using our contact us form. Let us know the size / model of the towel, the name and location of the retailer where the towel was purchased and the date of purchase; and your shipping/contact information.

MY SOAP DOESN'T APPEAR TO LATHER MUCH. WHY IS THAT?

Wilderness Wash and trek & Travel Soaps are low-foam formula, but are very effective. Travelers may also encounter conditions where the local water contains a lot of limescale – more soap leaves / liquid soap is necessary to achieve the same degree of lather in ‘hard’ water. Please note that soap does not lather at all in water with a high degree of salinity.

Can I use Wilderness Wash on my laundry? What about my hair?

Yes and yes! Wilderness wash is a pretty gentle soap and when diluted is pretty great for just about any cleaning needs you may have in the wild.

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HOW MUCH LIQUID SOAP / LEAVES OF SOAP DO I NEED TO DO LAUNDRY?

You can use both our liquid Laundry Wash or leaves of Pocket Laundry Wash in a washing machine.

Both products were primarily designed for hand-wash use in a sink - and a sink full of water is a maximum of about two gallons.

By comparison, a top-loader washing machine uses about 50 gallons of water so in theory you’d need to use maybe a fifth of an 89ml / 3oz bottle or twenty leaves or so. In practice, however, almost all commercial launderette machines (and some home top-loaders) have enough laundry ‘soap’ residue in them that it’s barely necessary to add any new ‘soap’ to them to wash a load of clothes.

So – in a Laundromat, a reasonable-sized squeeze (maybe 1/12 of a bottle) or five or six leaves would probably be adequate. If you use the leaves, put them in a container with water first and make sure they dissolve before adding them to the wash.

The soap itself will work fine in the washing machine.

Can I get an ingredient list to see if I'm allergic to anything in the soaps?

All the ingredients are clearly printed on the back of each bottle, check with a local retailer to see if they have stock available for your perusal. This soap is generally good for most sensitive skins though.

Other Product Questions

What’s the meaning behind the name Sea to Summit?

One of the company founders had previously summited Everest from Base Camp, but realized that no-one had ever climbed the whole mountain. So – Tim started in the Bay of Bengal then climbed to the summit ‘by fair means’ – trekking overland, swimming across the Ganges, climbing the mountain solo, with no Sherpa support and no supplemental oxygen. A climbing partner of Tim’s – Roland Tyson – built a lot of gear for the epic journey. He and Tim launched a company named after the expedition – Sea to Summit – and all these years later, Roland still believes in building gear according to the ‘by fair means’ ethos: no shortcuts, no compromises.

My product broke, how do I initiate a warranty?

It's pretty easy, take a photo of the damage, then go to the warranty form and fill out all the relevant information and we'll get back to you as soon as we can with a potential solution.

Why aren't your products made in the US?

Sea to Summit is an Australian company; it's headquarters are in Perth, Western Australia. The offices in Boulder service the North American market. As an Australian company, we began manufacturing products in Perth in 1991, but in the intervening years we have grown to become an international company selling in over 35 countries worldwide. Our products are made of materials which are sourced from all over the globe - including from US companies - but final assembly is in Asia, primarily China. Sea to Summit has had its own offices in China for the past 15 years.

Why don't you use cardboard/more sustainable packaging?

We appreciate the concern of our discerning customers about environmental impact. We've done a whole lot of research on our own, and some of the results are available here.

Where's the closest store that stocks Sea to Summit to me?

Our Store Locator will be able to tell you the closest stockists of our products to you! By going to any product page, you can also see our online partners who stock that specific item.

I want to repair my item myself, do you have instructions?

Great news! We're happy to assist in this in anyway possible. Instructions for basic dry bag repair are available on our blog. For more complicated repairs, we recommend giving Patagonia Worn Wear a visit, they have detailed videos and instructions for just about everything there. If you need fabric swatches, zipper sliders, or other small pieces, reach out through our contact us form.

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We pride ourselves on having one of the most responsive service teams in the industry, so never hesitate to reach out with any questions about us, our products, or outdoor gear in general. We will get back to you in a jiff with as many answers as possible.

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